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Frequently asked question

    Yes, Edencart uses advanced encryption and security measures to protect your personal and payment information. Refer to our [Privacy Policy] for more details.
    Yes, a tracking link will be provided via email or in your account dashboard once the seller ships your order.
    Yes, you can cancel or modify your order before it is processed by the seller. Refer to our [Cancellation Policy] for detailed instructions.
    We accept mobile money (e.g., M-Pesa), credit/debit cards, and other secure payment options. Payment availability may vary by seller.
    Browse products and add items to your cart. Proceed to checkout and enter your shipping and payment details. Confirm your order.
    Browsing the platform is possible without an account, but you’ll need to sign up or log in to make purchases or manage orders.
    You can create an account by clicking the “Sign Up” button on the Edencart homepage and filling in your details.
    Any registered business or individual with legal rights to sell their products can become a seller on Edencart.
    Sellers list their products on the platform, and buyers can browse, compare, and purchase items. Once an order is placed, the seller processes and ships it directly to the buyer.
    Edencart is a multivendor e-commerce platform in Kenya that connects buyers and sellers in a seamless online marketplace. We offer a diverse range of products from various categories, including electronics, fashion, home appliances, groceries, and more.