Privacy Policy

Edencart Privacy Policy

Effective Date: 14^th Dec 2024

Edencart is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using Edencart’s services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Personal Information

• Name
• Email address
• Phone number
• Billing and shipping addresses

1.2 Account Information

• Username and password
• Vendor registration details, including business name and tax information

1.3 Transaction Information

• Purchase and payment details
• Order history

1.4 Technical Information

• IP address
• Browser type and version
• Device information (e.g., model, operating system)
• Cookies and similar tracking technologies

1.5 Optional Information

• Reviews, feedback, or ratings provided on the platform
• Communication with customer support
• Preferences and interests shared during surveys or interactions

1.6 Location Data

• Physical location information when accessing certain services (with user consent).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To process transactions and manage accounts.
2.2 To improve user experience and develop new features.
2.3 To communicate with users, including order confirmations, delivery updates, and customer support responses.
2.4 To enforce platform policies, terms, and conditions.
2.5 To comply with legal obligations and regulatory requirements.
2.6 To detect, prevent, and address fraud or other unauthorized activities.
2.7 To personalize the content and advertisements displayed to users based on their preferences.
2.8 To conduct research and analysis for business improvements and strategic decisions.

3. Sharing Your Information

We may share your information with third parties under the following circumstances:

3.1 With Vendors: To fulfill your orders, vendors may receive your contact and delivery details.
3.2 With Service Providers: We work with third-party providers for payment processing, delivery, data analysis, marketing, and IT support. These providers are contractually obligated to handle your data securely and only for the purposes outlined by Edencart.
3.3 For Legal Compliance: We may disclose your information when required by law or to protect our rights, users, or others.
3.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
3.5 With Consent: We may share your information with other parties if you explicitly provide your consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and gather analytics. These technologies help us:

4.1 Understand user behavior and preferences.
4.2 Deliver personalized advertisements and recommendations.
4.3 Improve website functionality and performance.

Types of Cookies We Use:

• Essential Cookies: Necessary for core platform functions.
• Performance Cookies: Help us analyze site usage.
• Advertising Cookies: Used to deliver relevant ads based on your interests.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact your experience on our platform.

5. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

5.1 Transactional Data: Retained for at least seven years for tax and audit purposes.
5.2 Account Information: Retained until the account is deactivated or deleted.
5.3 Marketing Data: Retained until the user opts out of receiving marketing communications.

When no longer required, your data will be securely deleted or anonymized.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

6.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.3 Data Deletion

You may request the deletion of your personal data, subject to legal and contractual obligations.

6.4 Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in our communications or by contacting us directly.

6.5 Restriction of Processing

You may request that we limit the processing of your data under certain circumstances.

7. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

7.1 Encryption: Sensitive data is encrypted during transmission and storage.
7.2 Access Controls: Limited access to personal information based on roles and responsibilities.
7.3 Regular Audits: Periodic security assessments to identify and address vulnerabilities.

However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our platform may contain links to third-party websites or services. Edencart is not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before engaging with their services.

9. Children’s Privacy

Edencart is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting to our platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If the changes significantly impact your rights, we will notify you through email or platform notifications.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: privacy@edencart.africa
Phone: 0790282660
Address: KICC, Harambee Avenue, Nairobi